Logo for: Connecticut Opportunity Project

Our Piece of the Pie

Our Piece of the Pie®, Inc. (OPP®) empowers youth with the key competencies needed to overcome barriers and succeed in education and employment.

OPP embarked this year on making radical improvements to their internal operations, focusing on mission-critical organizational systems that have allowed them to improve service delivery, reshape their organizational culture, and engrain practices in preparation for upcoming strategic growth.

After nearly seven years without major improvements, a consultant was engaged to assess their digital infrastructure and develop a plan to redesign the system to improve current responsiveness to staff needs as well as future optionality for organizational growth. OPP also created an innovative new role on their team, redeploying a former frontline staff member in a position dedicated to performance management of service delivery. The addition of this role led to a 70% reduction in recurring data entry errors in just four months.

In the second year of implementing “OPP University,” a comprehensive staff-focused program designed to onboard and retrain staff, OPP has continued to evolve this training program into a robust human capital strategy that will be integrated into performance evaluation, staff supervision, cognitive-behavioral skills delivery, and career pathing throughout the organization and will further its development of a holistic, trauma-informed approach to organizational culture.

This year, the partnership between CTOP and OPP has achieved remarkable milestones. Together, we have expanded access to quality education and employment opportunities for youth experiencing disconnection. The highlights of this partnership reflect our shared commitment to transforming lives and creating lasting impact in the communities we serve.

Hector Rivera, Chief Executive Officer

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